As we are a small artisan business, we not accept returns on products at this time. It is simply too confusing with making and shipping product to handle ingoing and outgoing inventory. Please purchase a cost effective sample pack of our most popular scents to try, or feel free to contact us to request a custom order. As all of our products are handmade and artisan there may be slight variations in color and appearance from batch to batch. If something is missing from your order (mistakes happen!) or if your order was damaged in transit please contact us with a photo of the damaged goods so we can file a claim with USPS and get a new order sent out promptly. Thanks for understanding!